Services managed by others must be performed in accordance with the BoldVu® Owner’s Technical Manual.
Platinum Level Customers are not to perform any on-site service without prior authorization.
*SmartVu Platinum® – availability may be limited due to quantity of Covered Product within the market and/or the location of installation sites (e.g. rural areas with limited accessibility, etc.)
**Under Standard Warranty, buyer bears cost for round trip shipping
**Response Time for Replacement Parts is representative of Support Tickets placed prior to 1:00 PM EST Monday – Friday in major metropolitan areas. Response times for other cities/rural areas may be extended for a period which may be reasonably required as determined by MRI in its sole discretion.
***Response Time for Onsite Field Services is variable due to Covered Product’s location (metropolitan vs rural), receipt of replacement parts, and availability of technicians.
Support Tickets opened for Onsite Field Services will be scheduled in the same order of their receipt unless logistics dictate otherwise.
Subject to change without prior notice. Please contact your sales representative for the latest product information.
†Excludes Christmas Day, December 25th.
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